Background
Working alongside our client – and complementing several pricing initiatives already underway – we developed a tailored pricing training program with the firm’s learning and development team and key partners that could be easily shared across the organization through a combination of training videos and interactive ‘question and answer’ segments, to highlight key themes covered and reinforce learnings.
To encourage ongoing pricing conversations and further consolidate learnings, a series of more personalized ‘in-person’ events exploring in detail some of the key themes covered are also being held.
The training was subsequently broadened to not only include those who are directly involved in commercial conversations with clients, but also those across the wider organization as a means of helping introduce – to many for the first time – fundamental pricing skills.