Our client is a high profile global professional services firm, which enjoyed an enviable reputation as a market leader during the 20th century. Gradually, over a 10-20 year period, the firm’s profitability fell significantly behind its peers.
The partners had autonomy to set their own fees and the firm’s largest clients enjoyed substantial discounts.
A new leadership team was committed to improving the firm’s profitability to re-join their peers. While they knew they needed to improve pricing, they didn’t know where to start.